Returns, Refunds and Exchanges Policy
Thank you for shopping at www.shoptoskaspa.com, we want to ensure you are happy with your purchase. An item may be returned within 14 calendar days from the date you received it. To be eligible for a return, your item must be unused, unopened, unbroken seal, and in the same condition that you received it. Your item must be in the original packaging.
How To Return An Item
Please email firstname.lastname@example.org to request a return. Please include your invoice number and state your reason for return. We will contact you with further instructions for returning the item. Please remember to include in your package a signed letter stating the reason for your return.
Items can not be returned if they are opened and/or the seal has been broken. Products that have been used can not be accepted for return.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping and Restocking Fee
All items are subject to a 10% return shipping and restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
In-stock items are normally shipped within 48 hours.
If an item is out of stock or on back order, we will notify you to arrange to either delay shipment of the entire order, or we will ship you the part of your order that is in stock. When the remaining item(s) becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
All orders are shipped with tracking. Tracking numbers will be added to PayPal when your package ships. You should receive an email from PayPal with tracking information.
All online orders are shipped with packing slips and are weighed prior to shipping as verification that all items have been included in the shipment. If you have received a package that you believe is missing an item, you must contact our store within three business days upon receipt of the package, determined by the tracking number delivery date.
Shipping costs will be calculated at checkout. Currently, our items ship FREE.
We’re sorry, but current Biologique Recherche policy prohibits shipping to International destinations. Upon request, we can refer you to an authorized Biologique Recherche dealer in your region. In accordance with Biologique Recherche policy, Toska European Spa can only ship items to US addresses and APO/FPO and cannot be held liable for shipments redirected to an alternate destination by the customer. Customers attempting to circumvent this policy through the use of a third-party freight forwarder or any other means to redirect shipments to an international destination do so at their own risk.