Shipping and Returns

Returns, Refunds and Exchanges Policy

Thank you for shopping at www.shoptoskaspa.com, we want to ensure you are happy with your purchase. An item may be returned or exchanged within 5 calendar days from the date you received it. To be eligible for a return or exchange, your item must be unused, unopened, unbroken seal, and in the same condition that you received it. Your item must be in the original packaging.

 

How To Return An Item

Please email support@toskaspa.com to request a return. Please include your invoice number and state your reason for return. We will contact you with further instructions for returning the item. Please remember to include in your package a signed letter stating the reason for your return.

 

Damaged Items

Please email support@toskaspa.com within three days of receipt of your package if you have received a damaged item. Please note: a small amount of leakage from certain liquid products may occur during shipment, this is normal.

 

Return Exceptions

Items can not be returned or exchanged if they have been opened and/or the seal has been broken. Products that have been used will not be accepted for return or exchange.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

Shipping and Restocking Fee

All items are subject to a 10% return shipping and restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

Shipping Policy

Turnaround

In-stock items are normally shipped within 5 business days. Multiple orders may be combined for shipping.

 

Back Orders

Sometimes an item may be out of stock or unavailable from the manufacturer. When an item has been purchased on backorder, we will either delay shipment of the entire order (usually if we know an item will be re-stocked within a short period of time), or we will ship you the part of your order that is in stock (typically when an item is temporarily unavailable from the manufacturer). When the remaining item(s) becomes available we will ship you the remainder of your order. You will not be charged any additional shipping and handling for the second shipment. Backordered items normally ship within two weeks, however some products may take longer based on availability from the manufacturer.

 

Order Tracking

All orders are shipped with tracking. Tracking numbers will be added to PayPal when your package ships. You should receive an email from PayPal with tracking information. For questions about the status of your order, please email support@toskaspa.com.

 

Missing Items

All online orders are shipped with packing slips and are weighed prior to shipping as verification that all items have been included in the shipment. If you have received a package that you believe is missing an item, you must contact our store within three business days upon receipt of the package, determined by the tracking number delivery date.

 

Shipping Rates

Shipping costs will be calculated at checkout. Currently, our items ship FREE.

 

International Shipping

We’re sorry, but current Biologique Recherche policy does not permit us to ship Biologique Recherche products outside the United States. Upon request, we can refer you to an authorized Biologique Recherche dealer in your region. Customers attempting to circumvent this policy through the use of a third-party freight forwarder or any other means to redirect shipments to an international destination do so at their own risk. Toska European Spa cannot be held liable for shipments redirected to an alternate destination by the customer.