Returns, Refunds and Exchanges Policy
Thank you for shopping at www.shoptoskaspa.com, we want to ensure you are happy with your purchase. An item may be returned or exchanged within 5 calendar days from the date you received it. To be eligible for a return or exchange, your item must be unused, unopened, unbroken seal, and in the same condition that you received it. Your item must be in the original packaging.
How To Return An Item
Please email email@example.com to request a return. Please include your invoice number and state your reason for return. We will contact you with further instructions for returning the item. Please remember to include in your package a signed letter stating the reason for your return.
Items will not be accepted for return or exchange if they have been opened and/or the seal has been removed or broken. Products that have been used will not be accepted for return or exchange.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Damaged, Defective or Leaking Items
Please email firstname.lastname@example.org within three days of receipt of your package if you have received a damaged or defective item. Please note: a small amount of leakage from certain liquid products may occur during shipment, this is normal. If you wish to exchange a leaking product, the seal on the cap MUST remain unbroken and the bottle must not have been opened, we will not accept products that have had the seals broken or removed.
Shipping and Restocking Fee
All items are subject to a 20% return shipping and restocking fee, this will be deducted from your refund.
In-stock items are normally shipped within 5 business days. Multiple orders may be combined for shipping.
Sometimes an item may be out of stock or unavailable from the manufacturer. When an item has been purchased on backorder, we will either delay shipment of the entire order (usually if we know an item will be re-stocked within a short period of time), or we will ship you the part of your order that is in stock (typically when an item is temporarily unavailable from the manufacturer). When the remaining item(s) becomes available we will ship you the remainder of your order. You will not be charged any additional shipping and handling for the second shipment. Backordered items normally ship within two weeks, however some products may take longer based on availability from the manufacturer.
While we make every effort to accommodate specific sample requests, please keep in mind we may not always have the requested samples available and/or the requested sample does not exist. All the samples we provide are original Biologique Recherche packaging and have been hand-picked to complement your purchase and/or skin type. Please note that there are no samples available for the serums, if you would like to try a serum we recommend purchasing the small travel size.
All orders are shipped with tracking. Tracking numbers will be added to PayPal when your package ships. You should receive an email from PayPal with tracking information. For questions about the status of your order, please email email@example.com.
All online orders are shipped with packing slips and are weighed prior to shipping as verification that all items have been included in the shipment. If you have received a package that you believe is missing an item, you must contact our store within three business days upon receipt of the package, determined by the tracking number delivery date.
Currently, we offer FREE USPS Priority Mail (usually 2-3 day) shipping on all products. Please ensure you provide a valid USPS mailing address, shipments returned to us for undeliverable addresses will require additional payment of shipping costs in order for us to re-send the order. If you would like to have your package shipped overnight, please contact us for more information.
We’re sorry, but current Biologique Recherche policy does not permit us to ship Biologique Recherche products outside the United States. Upon request, we can refer you to an authorized Biologique Recherche dealer in your region. Customers attempting to circumvent this policy through the use of a third-party freight forwarder or any other means to redirect shipments to an international destination do so at their own risk. Toska European Spa will only ship to U.S. destinations and cannot be held liable for shipments redirected to an alternate destination by the customer.