Returns, Refunds and Exchanges Policy
Thank you for shopping at www.shoptoskaspa.com, we want to ensure you are happy with your purchase. An item may be returned within 14 calendar days from the date you received it. To be eligible for a return, your item must be unused, unopened, unbroken seal, and in the same condition that you received it. Your item must be in the original packaging.
How To Return An Item
Please email firstname.lastname@example.org to request a return. Please include your invoice number and state your reason for return. We will contact you with further instructions for returning the item. Please remember to include in your package a signed letter stating the reason for your return.
Items can not be returned if they are opened and/or the seal has been broken. Products that have been used can not be accepted for return.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping and Restocking Fee
All items are subject to a 10% return shipping and restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
In-stock items are normally shipped within 5 business days, subject to stock availability. Multiple orders may be combined for shipping.
Sometimes an item may be out of stock or unavailable from the manufacturer. When an item has been purchase on backorder, we will notify you to arrange to either delay shipment of the entire order (usually if we know an item will be stocked within a short period of time), or we will ship you the part of your order that is in stock (typically when an item is temporarily unavailable from the manufacturer). When the remaining item(s) becomes available we will ship you the remainder of your order. You will not be charged any additional shipping and handling for the second shipment. Backordered items normally ship within two weeks, however this can sometimes take longer based on availability from our vendor.
All orders are shipped with tracking. Tracking numbers will be added to PayPal when your package ships. You should receive an email from PayPal with tracking information.
All online orders are shipped with packing slips and are weighed prior to shipping as verification that all items have been included in the shipment. If you have received a package that you believe is missing an item, you must contact our store within three business days upon receipt of the package, determined by the tracking number delivery date.
Shipping costs will be calculated at checkout. Currently, our items ship FREE.
We’re sorry, but current Biologique Recherche policy does not permit us to ship Biologique Recherche products outside the United States. Upon request, we can refer you to an authorized Biologique Recherche dealer in your region. Customers attempting to circumvent this policy through the use of a third-party freight forwarder or any other means to redirect shipments to an international destination do so at their own risk. Toska European Spa cannot be held liable for shipments redirected to an alternate destination by the customer.